Terms and Conditions

1. Scope of Application
 
1.1 Area of Application
These General Terms and Conditions (GTC) govern the contractual relationship between the customer and Go4Taxi in the context of taxi and chauffeur services in Switzerland.
 
1.2 Customer Acceptance
By booking a ride, these GTC are deemed accepted, regardless of whether the booking is made by phone, online, via WhatsApp, or on-site.
 
2. Booking and Transportation
 
2.1 Booking Options
Bookings can be made by phone, via WhatsApp, online, or through other available channels.
 
2.2 Availability and Fares
All rides are subject to availability and in accordance with the applicable rates.
 
2.3 Customer Information
The customer is required to provide accurate and complete information when booking (pickup address, destination, number of passengers, luggage, child seats, etc.).
 
2.4 Refusal of Transportation
Go4Taxi reserves the right to refuse transportation, particularly in cases of incorrect or incomplete information, refusal of payment, or safety risks.
 
2.5 Child Seats
Children must be secured in accordance with legal regulations. Child seats must be explicitly requested at the time of booking.
 
2.6 Waiting Time and No-Show
The driver will wait up to 15 minutes at the pickup location.
For airport pickups, the waiting time is up to 30 minutes after the actual landing time.
If this time is exceeded, the ride will be considered a “No-Show” and charged in full.
 
2.7 Flight Delays
For airport pickups, the actual landing time will be monitored based on flight data.
Flight delays do not automatically result in cancellation of the booking.
 
2.8 Vehicle Category
Go4Taxi reserves the right to provide an equivalent or higher-class vehicle.
 
3. Prices and Payment Terms
 
3.1 Payment Methods
Payment can be made in cash, by credit card (Visa, Mastercard, American Express), TWINT, or as agreed.
 
3.2 Additional Costs
Additional charges may apply, particularly in cases of:

• extended waiting times

• additional stops

• special customer requests
   

3.3 Late Payment
In case of late payment, Go4Taxi reserves the right to charge reminder fees.
 
3.4 Cancellation Policy

• Up to 24 hours before the ride: free of charge

• Less than 24 hours: 50% of the fare

• Less than 2 hours or no-show: 100%

Cancellations must be made via email or through the booking system.
 
4. Customer Conduct
 
4.1 Behavior
The customer agrees to behave respectfully towards the driver and other passengers.
 
4.2 Safety Obligation
Wearing seat belts is mandatory.
 
4.3 Alcohol and Drugs
The consumption of drugs and excessive alcohol use in the vehicle is prohibited.
 
4.4 Animals
Transporting animals is only allowed upon prior agreement.
 
4.5 Damage and Soiling
The customer is liable for all damages to the vehicle caused by their behavior.
This includes, in particular, heavy soiling such as vomiting, spilling liquids, extreme contamination, or damage to the interior.
In such cases, Go4Taxi is entitled to request a reasonable security deposit and to charge all cleaning, repair, and downtime costs in full.
The amount depends on the actual effort and may reach up to CHF 1,500 or more.
 
4.6 Exclusion from Transportation
The driver is entitled to refuse or terminate transportation in cases of inappropriate behavior, heavy intoxication, safety risks, or high risk of contamination.
In such cases, the full fare remains payable.
 
5. Liability
 
5.1 Personal Belongings
No liability is assumed for lost or damaged items, except in cases of intent or gross negligence.
 
5.2 Delays
Liability for delays is excluded to the extent permitted by law, particularly due to traffic, weather, force majeure, or official measures.
 
5.3 Force Majeure
No liability shall be assumed for events such as natural disasters, strikes, traffic disruptions, or governmental orders.
 
6. Changes and Cancellations
 
6.1 Changes
Go4Taxi reserves the right to amend these GTC at any time.
 
6.2 Cancellations
The conditions defined in section 3.4 apply.
 
7. Data Protection
Further information on data protection can be found at:
https://www.go4taxi.ch/datenschutz

8. Premium Vehicles
 
8.1 Availability
Premium vehicles are available exclusively by prior reservation.
 
8.2 Prepayment
For premium vehicles, prepayment of up to 100% may be required.
 
8.3 Cancellation
Depending on the fare, cancellations of premium rides may be excluded.
 
8.4 Liability
The provisions of section 4.5 (Damage and Soiling) shall apply.
The customer is liable accordingly for all damages caused.

9.Advertising, Flyers and Vouchers
Go4Taxi distributes flyers and vouchers exclusively for free promotional and informational purposes.
Distribution is carried out to the best of our knowledge and belief.
Delivery to mailboxes marked “No Advertising” is not intentional.
Should such delivery nevertheless occur, we apologize in advance.
Go4Taxi assumes no responsibility for distribution carried out by third parties without explicit authorization.
Liability for the distribution of advertising materials is excluded to the extent permitted by law.

10. Final Provisions
 
10.1 Severability Clause
If any provision is invalid, the validity of the remaining provisions remains unaffected.
 
10.2 Jurisdiction and Applicable Law
Swiss law shall apply exclusively.
The place of jurisdiction is Zurich, unless mandatory legal provisions provide otherwise.
 
Provider
Go4Taxi
Dielsdorferstrasse 14
8107 Buchs ZH
Switzerland
 
Email: info@go4taxi.ch
Web: www.go4taxi.ch
 
Go4Taxi – Your reliable partner for taxi and airport transfers in Zurich and throughout Switzerland