Terms and Conditions

1. Scope
1.1 Scope
of Application These General Terms and Conditions (GTC) govern the contractual relationship between the customer and Go4Taxi.ch within the scope of taxi services in Switzerland
.
1.2 Customer's
Consent The T&Cs are deemed to have been accepted once a booking has been completed, regardless of the type of booking (by phone, online or on-site).

2. Booking and transport
2.1 Booking options
The taxi service can be booked by phone, WhatsApp (https://wa.me/go4taxi), via the mobile application or online. The use of WhatsApp for booking is subject to the customer accessing the link to the WhatsApp chat via the Go4Taxi website or in the app.

2.2 Availability and fare conditions
Carriage is subject to availability and in accordance with the applicable tariffs.

2.3 Obligations of the customer when booking
Customers are obliged to provide all relevant information in advance, such as the number of passengers (adults, children, seniors) and the amount and type of luggage. If special requirements such as child seats or larger pieces of luggage are required, this must be communicated at least 24 hours before pick-up.

2.4 Refusal of carriage
If the customer provides incomplete or inaccurate information about the booking – in particular missing or incorrect information about the pick-up or destination address (e.g. street, house number or postcode) – Go4Taxi.ch reserves the right to refuse carriage. In this case, the full fare for the booked service will be charged and no refund will be made.

2.5 Child seats and safety equipment
According to the legal provisions in Switzerland, children under the age of 12 or with a height of less than 150 cm are obliged to be transported in a suitable child seat. The customer is obliged to inform us at the time of booking whether and how many child seats are required. Go4Taxi.ch provides a limited number of child seats on request. If this is not communicated in advance, carriage may be refused for safety reasons.

2.6 Waiting times and no-shows
If the customer does not show up at the agreed pick-up time or is late, the driver is obliged to wait up to 10 minutes. After this waiting period, the trip is considered cancelled and the full fare will be charged. For airport pick-ups, the waiting time is up to 30 minutes after the actual landing of the flight. Further waiting times will be charged according to the applicable tariff. The customer is obliged to inform the provider immediately in the event of delay.

3. Terms of Payment
3.1 Payment Methods
Payment is made in cash, by credit card or by other agreed means at the time of carriage.

3.2 Cancellation fees
In the event of cancellation by the customer, cancellation fees may apply, which will be calculated as follows:
– Up to 24 hours before the trip: no fees.
– Less than 24 hoursthe one before the trip: 50% of the fare.
– Less than 2 hours before departure or no-show: 100% of the fare.
Cancellation must be made in writing by email or through the official booking platform. The time of receipt of the cancellation is decisive.

4. Conduct of the Customer
4.1 Respectful Behavior
The Customer undertakes to be respectful of the driver and other passengers.

4.2 Alcohol or drug consumption
The consumption of alcohol or drugs in the vehicle is prohibited.

4.3 Transport of animals
The transport of animals is not permitted due to possible allergies.

4.4 Validity of the Regulations
These Regulations apply to all passengers, regardless of gender or type of booking (online or on-site). They apply to passengers who board the vehicle from the side of the road, a taxi stand, a hotel, restaurant or other location, as well as to passengers who book the service online.

4.5 Damage to the vehicle
In the event of damage caused by food, vomiting, tobacco, cigarettes or similar activities of passengers in the vehicle, any damage to the interior will be assessed and documented in detail. If the passenger significantly damages or soiled the interior during the journey or when boarding or disembarking – e.g. by spilling food or beverages, smoking cigarettes or e-cigarettes, urinating in the vehicle, leaking strong-smelling liquids (e.g. perfume, alcoholic beverages, cosmetics) or by staining make-up – we reserve the right to charge a flat-rate security deposit of CHF 1,500.
The actual cost of professional cleaning, disinfection, repair or replacement of damaged parts will be calculated after a professional assessment of the damage and may exceed the deposit. In serious cases, we reserve the right to take legal action to settle the claim in full.

5. Liability and Insurance
5.1 Liability for Property
Go4Taxi.ch shall not be liable for loss of or damage to personal property in the Vehicle, except in cases where gross negligence or intent can be demonstrated. We recommend that customers do not leave valuable items in the vehicle.

5.2 Accuracy of the destination address
The customer is responsible for the correctness of the specified destination address.

5.3 Liability for third parties
Go4Taxi.ch accepts no liability for any damage or loss that affects third parties.

5.4 Force majeure
Go4Taxi.ch accepts no liability for delays, non-performance or cancellations caused by force majeure. These include natural disasters, strikes, pandemics, official orders, extreme weather conditions, technical disruptions or traffic blockades. In such cases, any obligation to pay damages does not apply.

6. Changes and cancellations
6.1 Changes
to the T&Cs Go4Taxi.ch reserves the right toThe right to make changes to the T&Cs.

6.2 Cancellations by the Client
The Client may cancel a booking in accordance with the Company's cancellation policy.

7. Data protection
7.1 Processing of personal data
Go4Taxi.ch undertakes to process all personal data in accordance with the Swiss Data Protection Act (FADP) and the EU General Data Protection Regulation (GDPR). Customer data will only be processed for the purpose of order processing and will not be passed on to third parties without express consent.

7.2 Storage and management of customer data
Customer data is stored and managed in Swiss data centers in accordance with the provisions of the Swiss Data Protection Act.

7.3 External analysis services
Go4Taxi.ch is entitled to use external services for the anonymised analysis of usage data (e.g. Google Analytics or similar).

7.4 Promotional flyers
Our promotional flyers grant a 20% discount on the booking of our taxi services. Please note that the flyers are free of charge. Go4Taxi.ch assumes no responsibility for the distribution or reuse of these flyers by third parties.


⭐Premium Vehicles ⭐
Zuri.limo Package – Exclusive Limousine Services
⭐ Premium Vehicles – Reservation Obligation and Payment
⭐ All Premium vehicles are exclusively part of the Go4Taxi.ch network and are only available by reservation. There is no availability without prior booking.
⭐ For premium vehicles, an advance payment of 100% of the fare is required to confirm the reservation.
⭐ For unintentional damage to the vehicle caused by the guest, the driver will immediately assess the damage. The guest is liable for any damage caused.
⭐ Reservations for premium vehicles are binding. In case of cancellation by the customer, no refund will be made (100% cancellation fee). Please note this when confirming your booking.

8. Final Provisions
8.1 Invalidity of Individual Provisions
If any provision of these GTC is invalid, the remaining provisions shall remain valid in their entirety.

8.2 Applicable law
All disputes arising from this contract shall be governed exclusively by Swiss law. The place of jurisdiction is Zurich, Switzerland.